Welcome to the KP Learn troubleshooting section. Click the questions below to find answers to commonly asked questions. If you don't find what you're looking for, please reach out to the help desk for further assistance.

Access and log on

    Accounts are automatically generated in KP Learn once it receives employee/contractor information from KPIM, the Kaiser Permanente Identity Manager system. This process can take five or more days.

    Accounts are automatically generated in KP Learn once it receives employee/contractor information from KPIM, the Kaiser Permanente Identity Manager system. This process can take five or more days. Users must activate their SSO account to gain access to KP Learn.

    Please visit the KP Learn Supported Browsers page for help resolving all browser-related problems.

    If you still need help, please contact the Enterprise Service Desk. Available 7 days a week, 24 hours a day: 1-844-563-4357

    Your KP Learn account information is created and maintained in KPIM, the Kaiser Permanente Identity Management system. To correct your name in KP Learn, ask your manager to update the information in My HR. You should see the updated information in KP Learn a week or so after the correction has been made.

    KP Learn receives a data feed from My HR. Have your manager work with HR or KPIM to resolve this issue.

    When changes are made in an HR system, it may take a few days for them to replicate to KP Learn.

    The hierarchy in KP Learn is established by a feed from MyOrg. KP Learn is not able to override what is in My Org. Since there are no contractors in My Org, we are unable to link them to a supervisor or manager in KP Learn.

Enrollments

    If you have a course on your enrollments, it most likely is a required course for you to complete. Otherwise, contact the instructor or your local KP Learn administrator.

    Your manager will receive an email from KP Learn asking for their funding approval prior to your registration being accepted. You will receive an email stating that your registration is pending approval until your manager goes into KP Learn and approves your request.

    When you find a course, you sign up for a scheduled offering, a class (instructor-led or virtual) that is held at a specific date and time. If there are offerings for the course, they are listed in the search results. If there are no offerings listed, there are no classes currently scheduled; there will not be a Register link or a Launch button.

    Blended learning – This is a combination of a scheduled class with required non-scheduled activities.

    ILT – Instructor-led training. This is a class with an instructor, delivered at a set time in a physical location.

    Mobile Learning – Plays well on mobile devices. Content may be able to be downloaded for offline playback.

    Task – This may be related reading or reference material such as supporting documentation, or exercises.

    Virtual class – This is instructor-led training, delivered at a set time online via WebEx or another virtual meeting application, such as SABA Meeting.

    WBT – Web-based training. This is a self-paced training course, delivered online whenever the learner accesses the course in KP Learn.

    Recommendations are done by content owners that select to make a recommendation for you based on a course registration or completion.

    Yes. The Advanced Search function has "CE Credits" as search criteria. In the CE credits field, enter a number of hours, and click Search. Any course that has that number of CE credits or more, displays on the Search results page.

Contractors

    Contingent workers have access to courses on KP Learn, however some courses are limited to full-time employees (FTEs). Contractors don't have access to the entire KP Learn catalog.

    No. Only full-time employees (FTEs) may take Skillsoft courses.

    The courses that a contractor is required to take (such as the compliance course) may differ from those required for full-time employees. Please check with your KP manager to verify you are taking the course(s) you need.

    No, the accounts are separate, and the policy is that they are not merged. Training must be completed after you are hired as an employee.

Required courses

    The person who can answer your questions about required compliance courses is your manager or the local compliance officer. Most compliance courses are assigned to you and will show in your enrollments. Different groups may need to take different versions of the course. Please check with your manager to verify you are taking the correct required course(s).

    Contact the Enterprise Service Desk, and submit a trouble ticket to get assistance. Available 7 days a week, 24 hours a day: 1-844-563-4357

    Yes. Since managers have additional responsibilities, they are required to take both courses. If you have any further questions about this, please contact the compliance officer for your area or region.

Completed courses

    No, the accounts are separate, and the policy is that they are not merged. Training must be completed after you are hired as an employee.

    You must pass the course successfully to be able to print a certificate of completion. From your transcript, click Action, and you can see the Print Certificate option. If your transcript says "Unsuccessful," you will not be able to print a certificate at all.

    See the job aid: Mark a task complete.

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If you need more help:

Call the Enterprise Service Desk.
Available 7 days a week, 24 hours a day: 1-844-563-4357