KP Learn-supported browsers

Please follow these guidelines to ensure you have a consistent experience with KP Learn functionality and receive credit for the courses you complete.

Use IE (Internet Explorer) 11, the current supported browser for KP Learn.

It has been tested to make sure you can search, register for classes, launch and track course progress, and view or print KP Learn transcripts and course completions.

Additional notes

  • Contact the KP help desk when you have issues using a supported browser.
  • KP-supported browsers change with the latest technology, and this page is updated as content is tested and confirmed to work.
  • To determine what version of IE is on your machine, click Help > About Internet Explorer.
If you don't have IE 11, you can try an earlier IE version you have installed.
Earlier versions of IE may still work for using KP Learn functionality and launching content.

Disable or enable IE Compatibility Mode.

If you're using IE and have issues viewing courses, see if disabling or enabling Compatibility Mode helps. Compatibility Mode is a feature that helps display web content that was designed for older versions of IE, but it sometimes causes problems when viewing courses. Use the instructions on the right to disable or enable Compatibility Mode.

IMPORTANT: Use Compatibility Mode only when needed, then remove kp.org from the Compatibility View settings.

Follow these steps to disable Compatibility Mode for kp.org:

  1. Open a new IE window.
  2. Go to Tools > Compatibility View settings.
  3. Select kp.org and click Remove.
  4. Log on to KP Learn and re-launch the course.

 

Follow these steps to enable Compatibility Mode for kp.org:

  1. Open a new IE window.
  2. Go to Tools > Compatibility View settings.
  3. Type kp.org.
  4. Click Add and then click Close.
Log on to KP Learn and re-launch the course.
Web-based training and other services in KP Learn have been shown to work best in IE. Other browsers may compromise KP Learn functionality.

Chrome is available on KP desktops. KP Learn may not function properly in Google Chrome. This includes using KP Learn functionality or launching and completing content. For more information on how to maximize Chrome's compatibility with KP Learn, see the Chrome section below.

Firefox may be available on some KP desktops. KP Learn may not function properly in Firefox. This includes using KP Learn functionality or launching and completing content.

Edge (Windows 10 operating system) Windows 10 operating system contains both the Edge browser and IE11. KP Learn may not function properly in the Edge browser. Please use the IE11 browser.

Safari may be available on some KP devices (Apple devices). KP Learn may not function properly in Safari. This includes using KP Learn functionality or launching and completing content.

Improving the experience with the Chrome browser

To maximize Chrome's compatibility with KP Learn, paste the URL chrome://settings/content into your Chrome browser.

Then follow these steps.
  1. Click the Flash setting.
    1. In the Allow section, click the ADD link.
    2. Copy this URL and paste it into the field: https://kplearn.kp.org:443
    3. Click the ADD button.
    4. If you frequently visit KP Learn Test Zone, repeat these steps with this URL: https://kaisertest.sabacloud.com:443
  2. At the top of the Chrome settings page, click the back arrow to return to the Content settings page.
  3. Click the Popups setting.
    1. In the Allow section, click the ADD link.
    2. Copy this URL and paste it into the field: https://kplearn.kp.org:443
    3. Click the ADD button.
If you frequently visit KP Learn Test Zone, repeat these steps with this URL: https://kaisertest.sabacloud.com:443